Frequently Asked Questions

We do our best to be responsive and resolve any questions or concerns you may have. Please feel free to contact us through any of the following methods:

• Email [email protected]
• Phone: 435-237-0072
• Facebook: Messenger
• Chat box on the website

Orders may be changed or cancelled only if they have not already already printed. The quickest way to cancel or change and order is to call 435-237-0072 or use the chat box on the website.

All items purchased directly from Mommy Doodle’s website (www.mommydoodle.com) may not be exchanged or refunded after an order is printed.

• We have an All Sales Are Final policy, but will be happy to cancel an order if we have not started your order.
• Order Changes/Cancellations:
  • Some orders may be mailed out the same day that they are placed; therefore, we do not allow order changes or cancellations if we have already personalized the item.
  • When you order, you will receive a brand new product and not an exchange or return. We cannot accept exchanges as we do not able to send your returns to a new customer.
• Items that are damaged/defective upon arrival:
  • If you believe you have received a defective or incorrect merchandise, you must contact customer service within 7 days of receipt and provide a photo of the defect and/or incorrect product.
  • We will gladly replace any defective item or product  with the original size and design that was ordered. 
• Products that do not meet our return policy criteria will be sent back to you, at your cost and expense if received for any of the following reasons:
  • Any product not purchased from mommydoodle.com
  • Any product that is returned without all original packaging and accessories, including the retail bag, and all other items originally included with the product
  • Any product from which the UPC code has been removed from its packaging
  • Any product that exhibits physical damage
  • Any product for which you have submitted a mail-in rebate
  • Any product that was not approved to be “defective” and/or “incorrect merchandise” by customer service.

We strive to process and ship orders as quickly as possible, however, this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at 435-237-0072 or use our chat box with your questions.

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.

International Shipments

Mommy Doodle does ship internationally with a few exceptions. Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs and have an idea of what the additional cost will be.

We use USPS.

We guarantee we will replace any product that was damaged, delayed, or improperly personalized due to our error.