Frequently Asked Questions
We do our best to be responsive and resolve any questions or concerns you may have. Please feel free to contact us through any of the following methods:
- Email [email protected]
- Phone: 435-237-0072
- Facebook: Messenger
- Chat box on the website
Orders may be changed or cancelled only if they have not already already printed. The quickest way to cancel or change and order is to call 435-237-0072 or use the chat box on the website.
All items purchased directly from Mommy Doodle’s website (www.mommydoodle.com) may not be exchanged or refunded after an order is printed.
- We have an All Sales Are Final policy, but will be happy to cancel an order if we have not started your order.
- Order Changes/Cancellations:
- Some orders may be mailed out the same day that they are placed; therefore, we do not allow order changes or cancellations if we have already personalized the item.
- When you order, you will receive a brand new product and not an exchange or return. We cannot accept exchanges as we do not able to send your returns to a new customer.
- Items that are damaged/defective upon arrival:
- If you believe you have received a defective or incorrect merchandise, you must contact customer service within 7 days of receipt and provide a photo of the defect and/or incorrect product.
- We will gladly replace any defective item or product with the original size and design that was ordered.
- Products that do not meet our return policy criteria will be sent back to you, at your cost and expense if received for any of the following reasons:
- Any product not purchased from mommydoodle.com
- Any product that is returned without all original packaging and accessories, including the retail bag, and all other items originally included with the product
- Any product from which the UPC code has been removed from its packaging
- Any product that exhibits physical damage
- Any product for which you have submitted a mail-in rebate
- Any product that was not approved to be “defective” and/or “incorrect merchandise” by customer service.